Covid-19 Level 2 Changes

Designated Practice

We would like to inform our wonderful patients and the community that Te Atatu Health has become a ‘Designated Practice’. This means we can continue to see all our patients, no matter the issue, and enables us to provide the high level of healthcare we are known for.

This decision was made due to the changes in General Practice as a result of the current COVID-19 pandemic. If we were not to become a designated practice we would not have been able to review any of our patients with complaints of winter illnesses, sore throats, COPD or Asthma exacerbations or chest infections, etc regardless of whether they are due to coronavirus. And all of the patients who are enrolled with us, whom we know and have treated before, would have to be referred to other doctor practices.

Rest assured though, that we have procedures in place to keep any respiratory cases completely separate from the rest of our patients that may come and see us for other concerns. We have restructured our clinic so anyone with a possible COVID-19 symptom comes in our back entrance (or is seen in their car), which is an isolated bubble from the rest of the clinic. They are seen by a doctor wearing full Personal Protective Equipment. This doctor is also fully isolated from the rest of the clinical staff and other patients for that day.

Patients receiving immunisations, routine checks or for non-respiratory health concerns are seen in our clinic, entering through the normal front entrance. At this time we are still limiting the amount of patients that come into the clinic (by continuing video and telephone consults as able) to keep you safe in your bubble and adhere to social distancing advice.

Please continue to call us (09 900 1111) or use Health365 to make an appointment prior to coming in, so we can keep you and our community safe.

Opening Hours

Te Atatu Health will be open from 7:00 am – 7:00 pm Monday and Thursday and 7:00 am to 5 pm on Tuesday, Wednesday and Friday during the Level 2 period.

Consultations

We will mostly do video and phone consultations over this period. Face-to-face consultations will occur if necessary. Please contact us or book through the Patient Portal (Health365) and we will help ensure your medical concerns are addressed and you are ‘seen’ in the most appropriate way for your problem.

Repeat prescriptions

Repeat prescriptions will be faxed directly to your preferred pharmacy, you will not be able to come into the clinic to collect your prescription. If you can do this online through Health365 please do. There is no need to panic about repeat prescriptions, the government has assured us that supply of medications has not been affected at this time.
Usual script fees still apply.

Flu vaccinations

We will still be running flu vaccination clinics for those eligible for funded flu vaccines.

These are:

  • Pregnant women (any time during pregnancy).
  • People aged 65 years or older.
  • People aged under 65 years with diabetes, most heart or lung conditions and some other illnesses.
  • Children aged 4 years or under who have had a stay in hospital for asthma or other breathing problems.

In the latter part of April we will be able to vaccinate the wider public, so let us know if you would like an unfunded flu vaccine.

Te Atatu Physiotherapy

Te Atatu Physiotherapy is operating virtually during the Level 3 period. You can find out more information about how Tim and Jamie are doing this here

Concerns or queries? Contact us.

Covid-19 Level 2 Changes

Designated Practice

We would like to inform our wonderful patients and the community that Te Atatu Health has become a ‘Designated Practice’. This means we can continue to see all our patients, no matter the issue, and enables us to provide the high level of healthcare we are known for.

This decision was made due to the changes in General Practice as a result of the current COVID-19 pandemic. If we were not to become a designated practice we would not have been able to review any of our patients with complaints of winter illnesses, sore throats, COPD or Asthma exacerbations or chest infections, etc regardless of whether they are due to coronavirus. And all of the patients who are enrolled with us, whom we know and have treated before, would have to be referred to other doctor practices.

Rest assured though, that we have procedures in place to keep any respiratory cases completely separate from the rest of our patients that may come and see us for other concerns. We have restructured our clinic so anyone with a possible COVID-19 symptom comes in our back entrance (or is seen in their car), which is an isolated bubble from the rest of the clinic. They are seen by a doctor wearing full Personal Protective Equipment. This doctor is also fully isolated from the rest of the clinical staff and other patients for that day.

Patients receiving immunisations, routine checks or for non-respiratory health concerns are seen in our clinic, entering through the normal front entrance. At this time we are still limiting the amount of patients that come into the clinic (by continuing video and telephone consults as able) to keep you safe in your bubble and adhere to social distancing advice.

Please continue to call us (09 900 1111) or use Health365 to make an appointment prior to coming in, so we can keep you and our community safe.

Opening Hours

Te Atatu Health will be open from 7:00 am – 7:00 pm Monday and Thursday and 7:00 am to 5 pm on Tuesday, Wednesday and Friday during the Level 2 period.

Consultations

We will mostly do video and phone consultations over this period. Face-to-face consultations will occur if necessary. Please contact us or book through the Patient Portal (Health365) and we will help ensure your medical concerns are addressed and you are ‘seen’ in the most appropriate way for your problem.

Repeat prescriptions

Repeat prescriptions will be faxed directly to your preferred pharmacy, you will not be able to come into the clinic to collect your prescription. If you can do this online through Health365 please do. There is no need to panic about repeat prescriptions, the government has assured us that supply of medications has not been affected at this time.
Usual script fees still apply.

Flu vaccinations

We will still be running flu vaccination clinics for those eligible for funded flu vaccines.

These are:

  • Pregnant women (any time during pregnancy).
  • People aged 65 years or older.
  • People aged under 65 years with diabetes, most heart or lung conditions and some other illnesses.
  • Children aged 4 years or under who have had a stay in hospital for asthma or other breathing problems.

In the latter part of April we will be able to vaccinate the wider public, so let us know if you would like an unfunded flu vaccine.

Te Atatu Physiotherapy

Te Atatu Physiotherapy is operating virtually during the Level 3 period. You can find out more information about how Tim and Jamie are doing this here

Concerns or queries? Contact us.